Forum Discussion

JamStrong's avatar
JamStrong
New Poster
7 years ago

Is my modem suppose to feel warm to the touch.

I never touch my modem unless my internet is not working. Well my phone wouldn't connect to HN so I checked the modem and noticed it felt warm. I have never noticed this before. All the lights are on ...
modem
  • Liz's avatar
    Liz
    7 years ago

    Hi JamStrong!

     

    Good question--as your fellow community members have already mentioned, it's ok if the modem feels warm. I would be concerned if it were really hot to the touch, however. I double-checked your diagnostics and everything looks fine. I would also make sure to follow everyone's advice to ensure the modem has enough space around it so it's properly ventilated.

     

     

Liz's avatar
Liz
Moderator
7 years ago

Hi JamStrong!

 

Good question--as your fellow community members have already mentioned, it's ok if the modem feels warm. I would be concerned if it were really hot to the touch, however. I double-checked your diagnostics and everything looks fine. I would also make sure to follow everyone's advice to ensure the modem has enough space around it so it's properly ventilated.

 

 

  • Liz's avatar
    Liz
    Moderator
    7 years ago

    Good morning JamStrong!

     

    It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread. Have a good weekend!