Forum Discussion

Heftig's avatar
Heftig
Freshman
6 years ago
Solved

Keep Losing Gateway Connection

Hello all, we've had service for over a year now and though it's been a bit slow at times the reliablility has been excellent until a couple days ago.   We had a really bad windstorm and in the eve...
connectivity
disconnections
Gateway
Performance
  • Liz's avatar
    Liz
    6 years ago

    Good morning Heftig,

     

    Thank you for your patience while we worked to address your concerns. Our field services department has assigned a new local dealer to handle your site visit. You'll be contacted soon for scheduling. If you still have any other concerns, please don't hesitate to drop by the community again.

     

    Thanks,

    Liz

     

Liz's avatar
Liz
Moderator
6 years ago

Hello Heftig,

 

I see it's your first post here, so welcome to the community! After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering.

 

Your dispatch is currently scheduled for our earliest available slot: Thursday, Jan 16, 2020 between 11:00 AM-02:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed.

 

Please let us know how the site visit goes.

 

Thanks,

Liz