Forum Discussion

baww42753's avatar
baww42753
Freshman
6 years ago

No speed, loses connection, buffers continuously

I have had my service for two weeks and the speed is so slow that when you try to open a game (and I mean jigsaw puzzles) it won’t load before it times out and says no internet available. It takes forever for a web site to open if it does. You can’t watch a live video with out buffering. Definitely can’t watch a movie. When I talked to sales person prior to purchase they said the speed would be great. When you pay more for satellite internet you would expect to have enough speed to open a web page. My brother next door had his installed the same time and he can’t even load Facebook, This needs to be addressed immediately. Oh I called customer service 2 days after install and she said everything was good on her end  She told me to unplug for a few minutes and it should fix. Didn’t change a thing. On speed tests the download speed is so slow. Upload speeds are more than download speeds most of the time. 

 

Performance
  • baww42753's avatar
    baww42753
    6 years ago

    tech cme yesterday an repointed my satellite,  It is still getting varying spins but they are between 14 and 33mps,  The 14mps was durging rainstorms yesterday.  So far it looks good.  Thankyou for all your help and I am closing this thread as solution and see how it goes

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 years ago

    baww42753 

     

    First, please check to make sure that you are not presently out of data (you shouldn't be after two weeks, as you should still be in the initial 20 day unlimited data period), which you can do via the HughesNet Usage Meter or the System Control Center. Also, please verify that both boxes at the top of the System Control Center page are green. If you are not out of data and both boxes are green, please proceed with the speed tests described in the following instructions...

    To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share the account results link with us here.

    Most important points to remember during this test:
    -do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
    -disable the WiFi while the speed tests are being performed
    -use the 25MB size download test file  
    -If testing upload instead of download, you must use a 4MB size upload test file
    -space each test at least 5 minutes apart
    -post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername

    For a more in depth guide on running the tests, please see this site (due to being an older site, the stated test sizes are incorrect for Gen5 (please use the test sizes listed in the instructions above, in bold, for Gen5)).

    The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

    If you don't know how to disable the WiFi in the HT2000W, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).

    • baww42753's avatar
      baww42753
      Freshman
      6 years ago

      both green lights on .4 gb used.  this morning I actually had a download speed of 27mb.  i have speeds varying between.78 kbs and 28 mbs  with the high speeds today  the rest have been low.  <a href="https://testmy.net/quickstats/my speeds">my speeds's Speed Test Results</a><iframe src="https://testmy.net/quickstats/my speeds&f=1" scrolling="no" frameborder="0" height="380" width="100%"></iframe> If speeds as they have been I cross my fingers that I get an average acceptable speed.