Forum Discussion

Heftig's avatar
Heftig
Freshman
6 years ago
Solved

Keep Losing Gateway Connection

Hello all, we've had service for over a year now and though it's been a bit slow at times the reliablility has been excellent until a couple days ago.   We had a really bad windstorm and in the eve...
connectivity
disconnections
Gateway
Performance
  • Liz's avatar
    Liz
    6 years ago

    Good morning Heftig,

     

    Thank you for your patience while we worked to address your concerns. Our field services department has assigned a new local dealer to handle your site visit. You'll be contacted soon for scheduling. If you still have any other concerns, please don't hesitate to drop by the community again.

     

    Thanks,

    Liz

     

Liz's avatar
Liz
Moderator
6 years ago

Hello Heftig,

 

Thanks for this update. Please private message me the correct address and contact number so I can ensure that what we have on file is correct, and then I'll escalate this to our field services department here at corporate to ensure we get a tech to your site to address your concerns.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

Liz's avatar
Liz
Moderator
6 years ago

Good morning Heftig,

 

Thank you for your patience while we worked to address your concerns. Our field services department has assigned a new local dealer to handle your site visit. You'll be contacted soon for scheduling. If you still have any other concerns, please don't hesitate to drop by the community again.

 

Thanks,

Liz