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Limited connectivity/zero connectivity 2000s
I’ll try to make this as concise as I can. The first week of may our internet quit. I pulled up the system control page and saw errors that I knew were not the usual ones. After an hour on the phon...
Good morning Shelby947,
Thank you for your patience while we investigated your case. Engineering is suggesting we replace your modem, radio, and cables. Your complimentary dispatch is currently scheduled for our earliest available slot: Thursday, Jun 21, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #113194988 if you need to reschedule. Please let us know how the site visit goes.
Hi Shelby947,
I see you're a long time customer and first time poster, welcome! Thank you for the clear description of events. I'm also seeing a state code on your system right now that's of concern. Let me escalate this to engineering for their input and assistance.
Your cooperation, patience, and understanding are much appreciated.
- Thank you so much for your welcome and your prompt response, Liz. I have been with you guys for a long time.
I did forget to add that I do the usual unplug for 20 seconds trick which I did a bit ago and that got us connected again. However there is still a problem. Off and on it tells me there is limited connectivity. It is working at this second with no error codes but I promise they will start happening again.
Thanks so much again for your help.- Also should I be keeping a list of all of the errors? I figure that’s something you can see on your end so I haven’t been doing that.
You're welcome. If you see errors other than 12.1.12 or 12.7.1 (basically any 12.x.x codes) take note of that; when you unplug the power from the modem for an extended period of time, we lose the state code history.
