Forum Discussion
Zero internet connection code 12.7.1
Good morning Aber787,
Checking in on your site and I'm glad to see you're back online! If you have any other concerns, please don't hesitate to post again in the community.
Thanks,
Liz
6 Replies
That code is supposed to be transitory -- maybe there's an issue at your gateway, which the reps on this site can check for you. They should be in later today. Have you tried unplugging the modem, leaving it off for a few minutes, then plugging it in again?
- Forgot to mention it said cannot connect to gateway, tried unplugging it a few times, all the connections are tight. What is the gateway?
Your dish talks to the satellite.
The satellite talks to a ground station/gateway somewhere on the West Coast.
The ground station is connected to the internet.
If there is bad weather or some other problem at the ground station, it doesn't see a signal from the satellite (and you) so you will be cut off from the internet.
