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Shelby947's avatar
Shelby947
Freshman
8 years ago
Solved

Limited connectivity/zero connectivity 2000s

I’ll try to make this as concise as I can. The first week of may our internet quit. I pulled up the system control page and saw errors that I knew were not the usual ones. After an hour on the phon...
Performance
  • Liz's avatar
    Liz
    8 years ago

    Good morning Shelby947,

     

    Thank you for your patience while we investigated your case. Engineering is suggesting we replace your modem, radio, and cables.  Your complimentary dispatch is currently scheduled for our earliest available slot: Thursday, Jun 21, 2018 between 08:00 AM-11:00 AM.  Call us at 866.347.3292 and reference case #113194988 if you need to reschedule. Please let us know how the site visit goes.

     

     

Liz's avatar
Liz
Moderator
8 years ago

Good morning Shelby947,

 

Thank you for your patience while we investigated your case. Engineering is suggesting we replace your modem, radio, and cables.  Your complimentary dispatch is currently scheduled for our earliest available slot: Thursday, Jun 21, 2018 between 08:00 AM-11:00 AM.  Call us at 866.347.3292 and reference case #113194988 if you need to reschedule. Please let us know how the site visit goes.