Forum Discussion

randyill221's avatar
randyill221
Freshman
6 years ago

Limited to no service.

Home internet is spotty at best. Most days can't connect at all. 

I noticed my bill for hughes net has been lowered, although I haven't changed anything.

Is this because of the lack of internet connectivity?

Can a tech run diagnostics, or explain the problem, please.

As I can't connect from home I don't know when I'll be able to return to this forum for any replies. I only am able to post now because I drove a friend to the hospital and am on their wifi.

 

thanks much for any assistance,

can't go online
No internet
Performance
  • Hardy's avatar
    Hardy
    6 years ago

    Hello Randy,

      I'm glad you found the community, thank you for posting. I apologize for the issues with connectivity. After running diagnostics on your account, it appears there are issues with the modem and your alignment with the dish. I will be sending a tech out at the first available date. Please see your private messages for further assistance. 

    Thanks,

    Felicia 

  • Hardy's avatar
    Hardy
    Moderator
    6 years ago

    Hello Randy,

      I'm glad you found the community, thank you for posting. I apologize for the issues with connectivity. After running diagnostics on your account, it appears there are issues with the modem and your alignment with the dish. I will be sending a tech out at the first available date. Please see your private messages for further assistance. 

    Thanks,

    Felicia