Forum Discussion
Loosing conection, modem rebooting, software updates and code 30.1.1
I just had my equipment installed on 12/19/2018 and since then I have lost my internet several time the past few nights, when I lose internet I will goto system control center and Web Acceleration wi...
The fact that the modem is rebooting spontaneously is a bit odd, to say the least. I'm sure the reps will help you, but they probably won't be back until Monday, as they're not normally on during the weekends.
In the meantime, it would be best to leave the modem plugged in so that the reps can run remote diagnostics on your HughesNet equipment if they deem it necessary.
But, to answer your question, no, it's not normal. Bad weather at your gateway can cause issues, and your gateway could be anywhere in the western half of the US, but it shouldn't happen very often, and not like you're describing.
Hello Jeffrey,
Welcome to the community and thank you for posting. I apologize for the issues with the modem. I have reviewed your cases, and it seems a new modem is being shipped out to you. Please keep me updated on whether this resolves the issue.
Thanks,
*Felicia*
The fact that the modem is rebooting spontaneously is a bit odd, to say the least. I'm sure the reps will help you, but they probably won't be back until Monday, as they're not normally on during the weekends.
In the meantime, it would be best to leave the modem plugged in so that the reps can run remote diagnostics on your HughesNet equipment if they deem it necessary.
But, to answer your question, no, it's not normal. Bad weather at your gateway can cause issues, and your gateway could be anywhere in the western half of the US, but it shouldn't happen very often, and not like you're describing.
