Forum Discussion
Loosing conection, modem rebooting, software updates and code 30.1.1
The fact that the modem is rebooting spontaneously is a bit odd, to say the least. I'm sure the reps will help you, but they probably won't be back until Monday, as they're not normally on during the weekends.
In the meantime, it would be best to leave the modem plugged in so that the reps can run remote diagnostics on your HughesNet equipment if they deem it necessary.
But, to answer your question, no, it's not normal. Bad weather at your gateway can cause issues, and your gateway could be anywhere in the western half of the US, but it shouldn't happen very often, and not like you're describing.
Hello Jeffrey,
Welcome to the community and thank you for posting. I apologize for the issues with the modem. I have reviewed your cases, and it seems a new modem is being shipped out to you. Please keep me updated on whether this resolves the issue.
Thanks,
*Felicia*
Hello Jeffrey,
Welcome to the community and thank you for posting. I apologize for the issues with the modem. I have reviewed your cases, and it seems a new modem is being shipped out to you. Please keep me updated on whether this resolves the issue.
Thanks,
*Felicia*
I received replacement modem on Friday but I have been out of town, I Installed modem Monday afternoon and it has not rebooted or given any codes since it finished updating. The only thing I see now is slow speeds, YouTube keeps buffering, Facebook is slow loading pages and my e-mail took forever to download about 70 some messages. The last speed check I did was 9 Mbps down and 0.3 Mbps up. Satellite receive signal strength was 94. I was getting speeds up to 30 Mbps with the old modem but it would eventually reboot several times and I would have to wait for Internet to come back up.
