Forum Discussion

capnzathrus's avatar
capnzathrus
Sophomore
5 years ago

Losing internet access every night

Sometime during the last 6 nights I have lost internet access. 1st two mornings, I reinstalled HT2000W. 3rd, rebooted. 4th, unplugged for 30 seconds. 5th, rebooted. 6th, reinstalled. I should not have...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Hi capnzathrus, 

     

    Thanks for posting and sharing those details, that helps. I'm sending you a modem; you can use its box to return your old modem. There's a shipping label in the outer pouch for your convenience. I hope the new modem works out well for you.

     

    -Liz

capnzathrus's avatar
capnzathrus
Sophomore
Just a reminder. I am within 6 months of signing contract, so no charge for the modem. Thanks.
Liz's avatar
Liz
Moderator
5 years ago

Yes, the modem is free, no worries.

 

-Liz

  • capnzathrus's avatar
    capnzathrus
    Sophomore
    5 years ago
    Received the modem, yesterday and installed. Woke up with no internet access, again. I can only assume the dish needs either re-pointed, because of satellite drift or there is another issue with the dish. Neither my desktop or laptop have internet access. Both connected to the modem, but say "no internet". Browsers open to error pages. Went to the web acceleration steeing and clicked to disable and it did nothing. Just stayed on and green. Clicked Reset MBX and just stuck on Resetting.
    • MarkJFine's avatar
      MarkJFine
      Professor
      5 years ago

      Under System Summary, what is the State Code when you go here?

      Under System Status, what is listed under IP Gateway Association State?

       

      Also, under System State Code Monitor, what are the listed, most recent State Codes when you go here?

      • capnzathrus's avatar
        capnzathrus
        Sophomore
        5 years ago

        I am aware of all the functions of the modem and had even re-installed the former modem manually. Troubleshooting  is not what I need. There is an issue with the dish that needs repaired. Your questions were going to lead to your quoting FAP, which I already stated is not the issue. I started a new thread, because Liz sending a new modem seemed to be a solve to the problem in this one. In the new thread, I clarified my current problem.