Forum Discussion

capnzathrus's avatar
capnzathrus
Sophomore
5 years ago

Losing internet access every night

Sometime during the last 6 nights I have lost internet access. 1st two mornings, I reinstalled HT2000W. 3rd, rebooted. 4th, unplugged for 30 seconds. 5th, rebooted. 6th, reinstalled. I should not have...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Hi capnzathrus, 

     

    Thanks for posting and sharing those details, that helps. I'm sending you a modem; you can use its box to return your old modem. There's a shipping label in the outer pouch for your convenience. I hope the new modem works out well for you.

     

    -Liz

capnzathrus's avatar
capnzathrus
Sophomore
5 years ago
Received the modem, yesterday and installed. Woke up with no internet access, again. Another family member is usually still online when it goes out and told me it seems to go out somewhere between 10:30-11:30PM. I can only assume the dish needs either re-pointed, because of satellite drift or there is another issue with the dish. Within the last couple months, we did have extremely high winds during a couple storms. Neither my desktop or laptop have internet access. Both connected to the modem, but say "no internet". Browsers open to error pages. Went to the web acceleration setting and clicked to disable and it did nothing. Just stayed on and green. Clicked Reset MBX and just stuck on Resetting. Rebooted modem and had internet access and those settings work.
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    That's just crazy. I hope that next week the mods ( Liz  ) can figure out what's going on and get it fixed for you.

    • capnzathrus's avatar
      capnzathrus
      Sophomore
      5 years ago
      Yeah, I hope so, too. Really don't like having to mess with the modem every morning. Hate having a tech guy out here, but seems like it has to be done.
      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        You shouldn't have to mess with the equipment like that every day, and I'm sure they don't want that either. Sometimes these things take a while to figure out, but I hope it will be fixed quickly in your case. I imagine sending you a new modem was to make sure it wasn't a modem issue. Now they can focus on the dish.  Is your residence remote? Would a tech guy have to traipse through wilderness?