Forum Discussion
Losing internet access every night
Hi capnzathrus,
Thanks for posting and sharing those details, that helps. I'm sending you a modem; you can use its box to return your old modem. There's a shipping label in the outer pouch for your convenience. I hope the new modem works out well for you.
-Liz
You shouldn't have to mess with the equipment like that every day, and I'm sure they don't want that either. Sometimes these things take a while to figure out, but I hope it will be fixed quickly in your case. I imagine sending you a new modem was to make sure it wasn't a modem issue. Now they can focus on the dish. Is your residence remote? Would a tech guy have to traipse through wilderness?
About a mile out of town, no wilderness. He won't have any problem. Sucks that I live about half mile from reach of fiber optic. Only choice I have is this.
Wow, that's just cruel. So close and yet so far. I'm about 15 miles from other options, though I wouldn't want those options to come here, as that would mean more people cluttering up the area. HN has worked fine for my needs for I guess 15 years, so I'm OK with it (it's been a bit more challenging with remote working, though). But you're SO close that it makes it worse.
I've had HN for 5 years and the last 4 have been terrible. speeds as low as .6Mbps, intermittent signal, terrible phone support, the list goes on. Takes up to 15 minutes to load the poker site I play regularly. Sometimes, it doesn't even load pictures or full Ebay pages. I'm disabled and sell on Ebay to make a few hundred a month. Well, up until March. Since then, I've made less than HN costs every month.
