Forum Discussion
Low and unreliable speeds at any time of day/night on newly installed Gen5
I have had slow/broken internet since installation. Whast is the problem? I have called support numerous times and was promised callbacks but never got any. Here are my speed test results. Can anyone...
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
Sorry GabeU, I meant the last post comment for Maratsade, just wondering what speeds he expects to get.
You did exactly what you were supposed to do when there is a problem, and there's no doubt that tech support dropped the ball and didn't do what they said they were going to do. That shouldn't have happened, and I'm sorry it did. You definitely should have been called back when they told you they would. They shouldn't have left you hanging like that.
Now that you're here, though, have no fear. You will receive help from the reps on here.
I'll also tag the aforementioned reps so that they will be sure to see this thread and help you. It can take them a little time to answer, but they will. But, again, it won't be until tomorrow at the earliest, as they aren't online on the weekends.
P.S. As of now you have plenty of tests in, so you don't really need to run anymore. You certainly can if you wish, but at this point there are enough results to give the reps and/or engineers what they need to start helping. :)
