Forum Discussion

deserthaven's avatar
deserthaven
Junior
8 years ago
Solved

Low and unreliable speeds at any time of day/night on newly installed Gen5

Starting my own post now after reading for days of others' simlar problems which to date appear mostly unresolved.   Gen5 installed Friday March 16, 2018, previously using Gen4 I believe it was, th...
Performance
  • Liz's avatar
    Liz
    8 years ago

    Hi deserthaven,

     

    Thank you for your patience and cooperation. I ran diagnostics on your site and nothing out of the ordinary is showing up. Your download speed right now from your modem to the gateway is 20904.626 kb/sec. How are you finding your internet experience lately? Is there something in particular you're trying to do online that's proving difficult?

     

     

Liz's avatar
Liz
Moderator
8 years ago

Hi deserthaven,

 

  I'm glad you found the community, thank you for posting and providing all this information, it helps. I've run diagnostics on your site and I don't see anything notable that would warrant a site visit. Let me escalate this to our engineers for their assistance. I'll keep you posted with news as I get it. Please also keep from rebooting the modem for at least this week so that I may check your state code history later.

 

 

  Your cooperation, patience, and understanding are much appreciated.