Forum Discussion
Low and unreliable speeds at any time of day/night on newly installed Gen5
Hi deserthaven,
Thank you for your patience and cooperation. I ran diagnostics on your site and nothing out of the ordinary is showing up. Your download speed right now from your modem to the gateway is 20904.626 kb/sec. How are you finding your internet experience lately? Is there something in particular you're trying to do online that's proving difficult?
Hi deserthaven,
I'm glad you found the community, thank you for posting and providing all this information, it helps. I've run diagnostics on your site and I don't see anything notable that would warrant a site visit. Let me escalate this to our engineers for their assistance. I'll keep you posted with news as I get it. Please also keep from rebooting the modem for at least this week so that I may check your state code history later.
Your cooperation, patience, and understanding are much appreciated.
Lizwrote:Hi deserthaven,
I'm glad you found the community, thank you for posting and providing all this information, it helps. I've run diagnostics on your site and I don't see anything notable that would warrant a site visit. Let me escalate this to our engineers for their assistance. I'll keep you posted with news as I get it. Please also keep from rebooting the modem for at least this week so that I may check your state code history later.
Your cooperation, patience, and understanding are much appreciated.
Liz,
Thank you for checking in so quickly, I appreciate it.
I will keep the modem up and running. I moved it today, twice actually, back to the original room and original cable to see if perhaps the added cable I was using was a problem. It made no difference so I moved it back. It's plugged in to a battery backup and surge protector so even if we have storms it should stay on, unless an outage is a long one. The weather may be an issue throughout tonight and tomorrow as rain is forecast, although prior to this it has been clear or only partly cloudy the entire last week.
If there is a need for any more speed tests at different times of the day please let me know.
Again, thank you for your attention to the matter.
