Forum Discussion

hamradio's avatar
hamradio
Senior
6 years ago
Solved

Modem / Connection failure

For the past several days, I have lost connectivity many times.   The problem is chronic. A power-down reset of the HT2000 usually fixes it.   Sometimes the modem status is OK, sometimes it says - Tr...
Performance
Liz's avatar
Liz
Moderator
6 years ago

Hello folks,

 

Thank you for posting and sharing your feedback. I just checked our engineering reports and this latest one does indicate they're working on degradation on 68 that's affecting some sites. I'll keep you posted once there are new updates to share.

 

Your patience and understanding are much appreciated.

 

Thanks,

Liz

Liz's avatar
Liz
Moderator
6 years ago

Hi folks,

 

This was addressed by engineering last Wednesday. Please let me know if you're still seeing the same behavior.

 

Thanks,

Liz

 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 years ago

    So far so good, but it's not the weekend. 

    Things break when you guys are off.  :)

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/ Connection failure","id":"message:122529","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:65203"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:122529"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:122529"},"body@stripHtml({\"truncateLength\":200})":" For the past several days, I have lost connectivity many times.   The problem is chronic. A power-down reset of the HT2000 usually fixes it.   Sometimes the modem status is OK, sometimes it says - Tr...","body@stringLength":"1010","rawBody":"

For the past several days, I have lost connectivity many times.   The problem is chronic. A power-down reset of the HT2000 usually fixes it.   Sometimes the modem status is OK, sometimes it says - Transmit trouble.  See image.   Looking for a solution for what has become a commonplace problem.

Thanks,  Woody

 

Woody

","kudosSumWeight":0,"postTime":"2020-04-07T15:01:39.745-04:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xMjI1MjktNTUxMWlCM0I5OUYxOTFBRkFFNTgw?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:122529_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7029},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:122529":{"__typename":"Conversation","id":"conversation:122529","solved":true,"topic":{"__ref":"ForumTopicMessage:message:122529"},"lastPostingActivityTime":"2020-04-10T16:31:30.420-04:00","lastPostTime":"2020-04-10T16:31:30.420-04:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:122529":{"__typename":"ModerationData","id":"moderation_data:122529","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xMjI1MjktNTUxMWlCM0I5OUYxOTFBRkFFNTgw?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xMjI1MjktNTUxMWlCM0I5OUYxOTFBRkFFNTgw?revision=1","title":"HT2000 Issue.JPG","associationType":"BODY","width":864,"height":594,"altText":null},"Revision:revision:122529_1":{"__typename":"Revision","id":"revision:122529_1","lastEditTime":"2020-04-07T15:01:39.745-04:00"},"AcceptedSolutionMessage:message:122816":{"__typename":"AcceptedSolutionMessage","id":"message:122816","conversation":{"__ref":"Conversation:conversation:122529"},"author":{"__ref":"User:user:16464"},"revisionNum":1,"uid":122816,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:122641"},"subject":"Re: Modem / Connection failure","moderationData":{"__ref":"ModerationData:moderation_data:122816"},"body":"

Hi folks,

\n\n

 

\n\n

This was addressed by engineering last Wednesday. Please let me know if you're still seeing the same behavior.

\n\n

 

\n\n

Thanks,

\n\n

Liz

\n\n

 

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"178","postTime":"2020-04-10T16:26:07.171-04:00","lastPublishTime":"2020-04-10T16:26:07.171-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":6787},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:122529/message:122816","readOnly":true,"editFrozen":false,"body@stringLength":"213","rawBody":"

Hi folks,

\n\n

 

\n\n

This was addressed by engineering last Wednesday. Please let me know if you're still seeing the same behavior.

\n\n

 

\n\n

Thanks,

\n\n

Liz

\n\n

 

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Hello folks,

\n\n

 

\n\n

Thank you for posting and sharing your feedback. I just checked our engineering reports and this latest one does indicate they're working on degradation on 68 that's affecting some sites. I'll keep you posted once there are new updates to share.

\n\n

 

\n\n

Your patience and understanding are much appreciated.

\n\n

 

\n\n

Thanks,

\n\n

Liz

","body@stringLength":"408","rawBody":"

Hello folks,

\n\n

 

\n\n

Thank you for posting and sharing your feedback. I just checked our engineering reports and this latest one does indicate they're working on degradation on 68 that's affecting some sites. I'll keep you posted once there are new updates to share.

\n\n

 

\n\n

Your patience and understanding are much appreciated.

\n\n

 

\n\n

Thanks,

\n\n

Liz

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So far so good, but it's not the weekend. 

Things break when you guys are off.  :)

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