Forum Discussion
Modem doesn't connect to internet
I can access the modem via IP (192.168.42.1), but not via systemcontrolcenter.com. No internet connection when connected (via WiFi or direct ethernet cable), and the "system" light on the front of th...
Hi GerryS,
Thanks for posting and welcome to the community! I pulled up your account and am also unable to communicate with your modem, so let try replacing it first to see if that gets you back online.
Please expect a replacement modem soon. You can return your old modem in the box the replacement comes in; there will be a return shipping label in the outer pouch for your convenience.
Let me know how the new modem works out for you.
Thanks,
Liz
how about 192.168.0.1... x.x.42.1 is the wifi router subsection.
I can't connect via 192.168.0.1
That's not good, but if you can't connect to 192.168.0.1, then how are you able to get access to the wifi menu on 192.168.42.1, since it has to go through it? Is 192.168.0.1 set as your gateway in your internet settings?
Come ot think of it, x.x.42.1 will work as the gateway. Wondering if the modem's interface software is running. Might want to reboot the modem to kick-start the internal software and see if you can access it afterwards (might want to wait 5 minutes after rebooting while it re-aquires and gets updates from the network).
When I go to 192.168.1.42, I get a login screen and just log in there. In ipconfig, the default gateway shows as 192.168.1.42.
Hi GerryS,
Thanks for posting and welcome to the community! I pulled up your account and am also unable to communicate with your modem, so let try replacing it first to see if that gets you back online.
Please expect a replacement modem soon. You can return your old modem in the box the replacement comes in; there will be a return shipping label in the outer pouch for your convenience.
Let me know how the new modem works out for you.
Thanks,
Liz
