Forum Discussion

GerryS's avatar
GerryS
New Poster
5 years ago

Modem doesn't connect to internet

I can access the modem via IP (192.168.42.1), but not via systemcontrolcenter.com. No internet connection when connected (via WiFi or direct ethernet cable), and the "system" light on the front of th...
  • Liz's avatar
    Liz
    5 years ago

    Hi GerryS,

     

    Thanks for posting and welcome to the community! I pulled up your account and am also unable to communicate with your modem, so let try replacing it first to see if that gets you back online. 

     

    Please expect a replacement modem soon. You can return your old modem in the box the replacement comes in; there will be a return shipping label in the outer pouch for your convenience.

     

    Let me know how the new modem works out for you.

     

    Thanks,
    Liz

     

GerryS's avatar
GerryS
New Poster

I can't connect via 192.168.0.1

 

MarkJFine's avatar
MarkJFine
Professor
5 years ago

That's not good, but if you can't connect to 192.168.0.1, then how are you able to get access to the wifi menu on 192.168.42.1, since it has to go through it? Is 192.168.0.1 set as your gateway in your internet settings?

  • MarkJFine's avatar
    MarkJFine
    Professor
    5 years ago

    Come ot think of it, x.x.42.1 will work as the gateway. Wondering if the modem's interface software is running. Might want to reboot the modem to kick-start the internal software and see if you can access it afterwards (might want to wait 5 minutes after rebooting while it re-aquires and gets updates from the network).

  • GerryS's avatar
    GerryS
    New Poster
    5 years ago

    When I go to 192.168.1.42, I get a login screen and just log in there. In ipconfig, the default gateway shows as 192.168.1.42.

     

     

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Hi GerryS,

       

      Thanks for posting and welcome to the community! I pulled up your account and am also unable to communicate with your modem, so let try replacing it first to see if that gets you back online. 

       

      Please expect a replacement modem soon. You can return your old modem in the box the replacement comes in; there will be a return shipping label in the outer pouch for your convenience.

       

      Let me know how the new modem works out for you.

       

      Thanks,
      Liz

       

      • GerryS's avatar
        GerryS
        New Poster
        5 years ago

        Liz, the new modem works. I mean, it actually works. Like, there's stuff out there on the interwebs!! :D

         

        Seriously, all I had to do was plug it in and change the WiFi SSID and password to what I was using before, and we're back up and running. The connection is pretty slow (I stopped timing the load time for the myHughesNet front page at 90 seconds), but at least it's there. I've created an account at testmy.net, and I'll post when I have some results, or if the connection improves on its own.

         

        In the meantime, I'll go mark your previous reply as the solution. THANK YOU!!