Forum Discussion

GerryS's avatar
GerryS
New Poster
5 years ago

Modem doesn't connect to internet

I can access the modem via IP (192.168.42.1), but not via systemcontrolcenter.com. No internet connection when connected (via WiFi or direct ethernet cable), and the "system" light on the front of th...
  • Liz's avatar
    Liz
    5 years ago

    Hi GerryS,

     

    Thanks for posting and welcome to the community! I pulled up your account and am also unable to communicate with your modem, so let try replacing it first to see if that gets you back online. 

     

    Please expect a replacement modem soon. You can return your old modem in the box the replacement comes in; there will be a return shipping label in the outer pouch for your convenience.

     

    Let me know how the new modem works out for you.

     

    Thanks,
    Liz

     

GerryS's avatar
GerryS
New Poster

When I go to 192.168.1.42, I get a login screen and just log in there. In ipconfig, the default gateway shows as 192.168.1.42.

 

 

Liz's avatar
Liz
Moderator
5 years ago

Hi GerryS,

 

Thanks for posting and welcome to the community! I pulled up your account and am also unable to communicate with your modem, so let try replacing it first to see if that gets you back online. 

 

Please expect a replacement modem soon. You can return your old modem in the box the replacement comes in; there will be a return shipping label in the outer pouch for your convenience.

 

Let me know how the new modem works out for you.

 

Thanks,
Liz

 

  • DEBPOSTON's avatar
    DEBPOSTON
    Junior
    5 years ago

    Liz,  I have the same problem and I have requested a new modem and have not heard back.   Right now i work in a tax preperation office and I cannot meet with a technician until after April 15th. I would love to purchase a new modem.  Can you help me with that?  Thank you.  Debbie Poston

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

      Debbie, for your protection, you may want to edit out your SAN# from your post. The reps here can find info without you posting it; if they need anything they will ask you to send it privately.  To edit your post, click on the 3 vertical dots on the upper right hand corner of the post. 

      • DEBPOSTON's avatar
        DEBPOSTON
        Junior
        5 years ago

        Thank you so much for letting me know.

  • GerryS's avatar
    GerryS
    New Poster
    5 years ago

    Liz, the new modem works. I mean, it actually works. Like, there's stuff out there on the interwebs!! :D

     

    Seriously, all I had to do was plug it in and change the WiFi SSID and password to what I was using before, and we're back up and running. The connection is pretty slow (I stopped timing the load time for the myHughesNet front page at 90 seconds), but at least it's there. I've created an account at testmy.net, and I'll post when I have some results, or if the connection improves on its own.

     

    In the meantime, I'll go mark your previous reply as the solution. THANK YOU!!

    • DEBPOSTON's avatar
      DEBPOSTON
      Junior
      5 years ago

      Thank you so much. 

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Good morning Gerry,

       

      Glad to hear you're back online and that the modem setup went smoothly! Happy to have helped. I'll go ahead and close this thread since the original concern with lack of connectivity was addressed. Feel free to start a new thread for any other issues.

       

        Your cooperation, patience, and understanding are much appreciated.

       

      Thanks,

      Liz