Forum Discussion
Modem issues after power surge
Power went out for a few seconds. My internet hasn’t worked since. My modem only has 3 lights lit, top/middle/bottom. I have unplugged it twice for about 2 minutes each time.
Hi Gigix2,
Thanks for posting and welcome to the community! Thanks for confirming that your modem was still plugged in. I tried to run diagnostics on your site, but I'm not able to make a connection; looks like that surge got your modem. I'm sending you our latest modem model, no need to return your HT1100. Here's our guide to replacing and getting started with your new modem. Please expect the modem to arrive in a few days.
Hi Gigix2,
Thanks for posting and welcome to the community! Thanks for confirming that your modem was still plugged in. I tried to run diagnostics on your site, but I'm not able to make a connection; looks like that surge got your modem. I'm sending you our latest modem model, no need to return your HT1100. Here's our guide to replacing and getting started with your new modem. Please expect the modem to arrive in a few days.
Thank you so much, I appreciate it.
