Forum Discussion
Modem issues
Hello, my system light went out on my modem and transmit light was blinking, I was without internet for several days, had a tech scheduled and never showed up or called, rescheduled and once again never showed. My system light is back on and I have internet though the transmit light still blinks and I will lose internet for awhile. My question is can a new modem be sent to me, since the techs don't bother to show? Thank you
Sheribeth,
Thank you for reaching out! It appears that this is your first post. Welcome to the Community! We'd love to help take a look into the service issues you've been experiencing. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.
https://community.hughesnet.com/t5/notes/composepage/note-to-user-i
Thanks,
Remy
***-***-****
(Edited to remove phone number)
Remy wrote:Sheribeth,
Thank you for reaching out! It appears that this is your first post. Welcome to the Community! We'd love to help take a look into the service issues you've been experiencing. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.
https://community.hughesnet.com/t5/notes/composepage/note-to-user-i
Thanks,
Remy
I think something happened to your link.
https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584
Hello, I was supposed to have a tech come today between 11-2 and once again did not show up or call. This is the third time now, Can you just send me a new modem and I can send the old one back?
Thank you
