Forum Discussion

HermanC

New Poster

5 months ago

Modem no system and no transmit lights

Hughesnet Voice

5 Replies

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maratsade
Distinguished Professor IV
5 months ago
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Leave it plugged in so the reps on this site can try to contact it remotely. If they can't find your information through the community, they will post a link for you to send them a private message with your account info.
Damian
Moderator
5 months ago
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HermanC,

Thank you for posting and welcome to the community. I am very sorry to hear this. Please private message me the phone number associated with your account so I can locate you in the system. You can send me a private message by clicking this link https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 . In the meantime please let me know if you are experiencing any poor weather currently. -Damian
Damian
Moderator
5 months ago
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HermanC,

Thank you providing that info. There seems to be virtually no information on our side about a history of issue or state codes. I can, however, see that the transmission has stopped or been interrupted. This means I will need to get the current state code from your modem control center. In order to find out what is happening to the service, we will need to obtain the state code. If you see lights on the modem where "WiFi" or "LAN" are labeled, you will be able to access the modem's control center. This is where we will be able to locate the state code. To do this, open any browser you would like on a computer or device connected to your Hughesnet modem. In the address bar at the top of the page, type in 192.168.0.1 or systemcontrolcenter.com. This will populate the control center for your modem. At the top of the page, please click on the "System Status" link. The next page will load where the state code will be displayed in the first information box. Your state code should be in a format such as "0.0.0". -Damian
- HermanC
  New Poster
  5 months ago
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  State code 22.2.2
  - Damian
    Moderator
    5 months ago
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    HermanC,
    
    Thank you for that info. This state code is usually associated with the dish being moved out of alignment either physically or by weather. It can also mean the cable screwed into the back of either the modem or dish is loose. I recommend checking the connection and making sure that the cable is screwed in snuggly as well as looking to see if the dish seems out of place compared to before this issue happen. If the dish is out of place and a power cycle of the modem does not work or the cables have been damaged, having a tech come out to repoint the dish or replace cables would be the next step . -Damian

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Modem no system and no transmit lights","moderationData":{"__ref":"ModerationData:moderation_data:143247"},"body":"

Leave it plugged in so the reps on this site can try to contact it remotely. If they can't find your information through the community, they will post a link for you to send them a private message with your account info.

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HermanC,

Thank you for posting and welcome to the community. I am very sorry to hear this. Please private message me the phone number associated with your account so I can locate you in the system. You can send me a private message by clicking this link https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 . In the meantime please let me know if you are experiencing any poor weather currently. -Damian

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HermanC,

Thank you providing that info. There seems to be virtually no information on our side about a history of issue or state codes. I can, however, see that the transmission has stopped or been interrupted. This means I will need to get the current state code from your modem control center. In order to find out what is happening to the service, we will need to obtain the state code. If you see lights on the modem where \"WiFi\" or \"LAN\" are labeled, you will be able to access the modem's control center. This is where we will be able to locate the state code. To do this, open any browser you would like on a computer or device connected to your Hughesnet modem. In the address bar at the top of the page, type in 192.168.0.1 or systemcontrolcenter.com. This will populate the control center for your modem. At the top of the page, please click on the \"System Status\" link. The next page will load where the state code will be displayed in the first information box. Your state code should be in a format such as \"0.0.0\". -Damian

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State code 22.2.2

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State code 22.2.2

HermanC,

Thank you for that info. This state code is usually associated with the dish being moved out of alignment either physically or by weather. It can also mean the cable screwed into the back of either the modem or dish is loose. I recommend checking the connection and making sure that the cable is screwed in snuggly as well as looking to see if the dish seems out of place compared to before this issue happen. If the dish is out of place and a power cycle of the modem does not work or the cables have been damaged, having a tech come out to repoint the dish or replace cables would be the next step . -Damian

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