Forum Discussion
Modem Not Responding to Reset
Hi Jason,
Welcome to the community and thank you for posting. Let me send you another modem. You can send yours back in the same box as the replacement's; there's a return label in the outer pouch. The modem should arrive in a few days, let me know how it works out for you.
JustTheTruth wrote:By default, the 2.4GHz and 5.0GHz are on so I'm guessing a WIFI issue.
"only has 2 lights, the power light and the wi-fi light which blinks intermittently."
That's not a WiFi issue. Whatever is going on may be causing them not to be able to connect via WiFi, and a USB ethernet adapter may help in determining what it is, but something else is going on with this modem (or other equipment). The reps will most likely be able to see what the issue is if/when they run remote diagnostics.
If the System light is off then no connection with NOC and it doesn't matter if WIFI works or not :smileyvery-happy:
I had a similar issue not more than a few hours ago ... lnb/transmitter crapped out (easy to troubleshoot and fix) [Power light], [LAN light], and no [System], [Receive], or [Transmit] (no WIFI because disabled).
Accessed modem via WIFI and Ethernet and saw that signal would periodically spike and crap out to low level signal (replaced lnb/transmitter and works like a champ) so if the WIFI isn't working then that points to a modem issue more than likely.
Of course, unless you standing right there to troubleshoot system then your sort of arm-chair quarterbacking the problem.
