Forum Discussion

tedpearson's avatar
tedpearson
New Poster
4 years ago

Modem only has power and WiFi light

Hello, I have the HT2000W modem/wifi, The other day out of no where only the power and wifi lights are on and nothing else. We've unplugged it, left it off for a while, re plugged it back in with no luck. We did try accessing it via the 192. but it wont connect to it for some reason even though our computer is hardwired.

  • Liz's avatar
    Liz
    4 years ago

    Good morning tedpearson,

     

    I'm glad you found the community, thank you for posting. I pulled up your account to investigate and am happy to see that you've already been helped by us over the phone and are expecting a tech visit this Wednesday to address your concern. I hope that goes well for you, please don't hesitate to reach out to us if you have any other questions!

     

    -Liz

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    Sounds like there might be a problem with the modem itself.  The reps on this site can try to communicate with it remotely, but they won't be back until Monday.  For more immediate assistance, try the phone reps at 866-347-3292 (24/7). 

     

    Either way, leave your modem plugged in so they can try to connect to it. 

     

    tedpearson wrote:

    Hello, I have the HT2000W modem/wifi, The other day out of no where only the power and wifi lights are on and nothing else. We've unplugged it, left it off for a while, re plugged it back in with no luck. We did try accessing it via the 192. but it wont connect to it for some reason even though our computer is hardwired.

     

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Good morning tedpearson,

     

    I'm glad you found the community, thank you for posting. I pulled up your account to investigate and am happy to see that you've already been helped by us over the phone and are expecting a tech visit this Wednesday to address your concern. I hope that goes well for you, please don't hesitate to reach out to us if you have any other questions!

     

    -Liz

    • tedpearson's avatar
      tedpearson
      New Poster
      4 years ago

      Thanks Liz, 👍 You have been helpful (as always) I am looking forward to have data streaming soon. Have a great day. 😁

      • Liz's avatar
        Liz
        Moderator
        4 years ago

        Thank you, you too! :)

         

        -Liz