Forum Discussion

eco's avatar
eco
Junior
7 months ago

Modem Problem Solar No Communication

I am having a problem with my solar portal access with my modem according to Solaredge the LAN status shows a internet portal problem. I cannot view the data from the solar inverter.  Please let me k...
modem
  • GabeU's avatar
    GabeU
    7 months ago

    eco,

     

    For reference, while signed in, if you click on Remy's name, then click "Send this user a private message", a box will pop up. Wait a few seconds before doing anything in the box, as it can take a couple of seconds for his name to be populated, then give it a title, then the PM. 

     

    The PM system is kind of odd in that, if the name population is delayed and you immediately start typing a title when the box comes up, it can mess with the name when it finally is populated, so it's best to wait until you see the name appear if it isn't already there.

GabeU's avatar
GabeU
Distinguished Professor IV

You should edit your post to remove your SAN. That should NEVER be posted in public. 

eco's avatar
eco
Junior
7 months ago

Edited apologize for that.

 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    7 months ago

    This should not be marked as a solution to your question. 

    • eco's avatar
      eco
      Junior
      7 months ago

      This issue is difficult. The Solar server shows now all is well as far as the internet connection, before it didn't . I did change from Lan #1 to Lan #2 ports  on the modem. I still have the comm problem with the solar server, so it continues. How to delete an accepted solution as per your request is the question now, but that seems to not be necessary.


      We have had a loss of service the last 2 nites about 9:30 pst. That's a different issue, as the solar is asleep then.

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        7 months ago

        When a post on this community is marked as a solution, it means that the content of that post is the solution to the problem that was presented in the OP.   If another user happens to have your same issue, and they pull up the "solution" here, they will see a picture of a cat.  Granted, cats are all-powerful creatures, but still.  🤣🤣🤣

         

        Hopefully Remy , Damian , or another mod will uncheck that post.  

         

        BTW, I have SolarEdge too! It's very useful.