Forum Discussion

whysalives's avatar
whysalives
Sophomore
8 years ago

Unable to load Amazon, Problem Upstream From Modem

I have bypassed my router with a direct cable connection to the modem, turned off web acceleration, reset the MBX, and have attempted rebooting the modem.  The problem is across computers, users, and browsers.  I have attempted shuting off windows firewall and antivirus.  All to no avail.  Yesterday, while in the middle of browsing Amazon, images suddenly stopped loading.  Today, in addition to few or no images, Amazon tries to load at a snails pace but the CSS never fully loads.  This problem ONLY occures with Amazon and only started occuring yesterday.  I have attempted clearing cookies and cache and uninstalled all extensions and tried incongnito mode and tried both chrome and explorer, but as I said, this problem is either at the modem or upstream from it.  It doesn't matter if I'm using my laptop on wi-fi, my tower with network cable, any windows user, any browser, the problem persists.  It only affects Amazon.com.

 

  • Amanda's avatar
    Amanda
    8 years ago

    Good morning everyone,

     

    Just got word that Amazon should be working properly now. If you made any workaround changes, please revert back to your original settings and give it a test run.

     

    Thank you,

    Amanda

  • Amanda's avatar
    Amanda
    Moderator
    8 years ago

    Hi whysalives,

     

    What an odd issue! I would like to bring this up with our network engineers to see what they can uncover. Just curious, do you have any success loading Amazon on a mobile app? Or have you tried loading Amazon.com on a different provider?

     

    Thank you,

    Amanda

    • Steveschmidt201's avatar
      Steveschmidt201
      New Poster
      8 years ago

      Same problem here! Even the mobile app on my android does the same thing as does the chrome and Samsung internets. My Toshiba laptop is having the same issue. Getting very frustrated!

    • whysalives's avatar
      whysalives
      Sophomore
      8 years ago

      It does not load in safari on my ipad, but it does load in safari on my ipod touch.  Both are using the wireless router in this case.

       

      I have physically unplugged the modem, router, and the coaxil to the dish for over a minute with no change in results.

       

      I would like to reiterate that bypassing the router also does not change the results.

      • MarkJFine's avatar
        MarkJFine
        Professor
        8 years ago

        That's curious.

        Are you able to open a terminal and do a traceroute to amazon.com?

        If so, could you do so and post a screenshot here?

         

        Edit: Was also thinking what if you tried "rebooting" the devices you are having the problem on. Could be possible they're using a local DNS as well.

  • macsociety's avatar
    macsociety
    Advanced Tutor
    8 years ago

    Back when I owned Gen 4 (on Gen 5 now), I had similar issue but with Paypal.  For the life of me emptying cache and all that, multiple systems, etc... I could not get paypal to work.  Unplug the modem, wait a few minutes, reconnected, and walla!   it now worked.

     

    Have you tried unplugging your modem and leaving unpowered for a few and trying again?  Was not sure if rebooting the modem meant a soft reset from the admin at 192.168.0.1 or a unplug.

     

    TJ

    • C0RR0SIVE's avatar
      C0RR0SIVE
      Associate Professor
      8 years ago

      Could be a corrupted DNS cache causing this.

      You may want to consider disconnecting power to the modem, and your third party router, then change the DNS provider to Googles DNS.  Once you have done that, you may want to flush your DNS records on your computer.

       

       If that doesn't work, you may want to change your DNS server on your computer back to Automatic.

      • MarkJFine's avatar
        MarkJFine
        Professor
        8 years ago

        Was just about to also suggest it might be a DNS problem.

        I've also had a problem where Amazon wouldn't load in the past. Rebooting the modem and any other external routers fixed it right up.

  • Gil's avatar
    Gil
    Freshman
    8 years ago

    I had the same problem and did everything you stated to no avail.  However, the only thing I didn't do was to unplug the modem.  So I shut down my laptop, unplugged the modem for several minutes, plugged modem back in, restarted and viola!  Amazon dilemma resolved!  

     

    Update - After several days of trouble-free shopping on Amazon, the problem reoccured.  I'm not technically savvy, but following the OP's advice, rebooting the modem once again (in my case) resolved the issue, at least temporarily.  I've also experienced similar scenarios on other secure web sites (i.e. banking), but rebooting the modem always gets me back in.  It appears to be problematic on HughesNet's end.

    • HS's avatar
      HS
      New Poster
      8 years ago

      I've unplugged and rebooted the modem multiple times. I've restarted my PC multiple times. Same with the Mac. Still can't use Amazon. Any other suggestions besides sign up with a different ISP or switch from Amazon to brick and mortar?