Forum Discussion

Acrow407's avatar
Acrow407
Freshman
7 years ago

Modem rebooting every few minutes

My modem just keeps restarting over and over. I have tried to reset it, and it comes on then all the lights go out except the power light. Then after a few seconds the power light blinks red then all ...
  • Liz's avatar
    Liz
    7 years ago

    Good morning Acrow407,

     

    Thanks for the update. The folks here in the community are on the right track! Since we've ruled out the power supply, we're sending a tech over to replace the radio, check the coax, and replace that if needed. 

     

    Your complimentary dispatch is currently scheduled for our earliest available slot: Tuesday, Jun 5, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #112823878 if you need to reschedule. Please let us know how the site visit goes.

     

     

maratsade's avatar
maratsade
Distinguished Professor IV
7 years ago

The Hughesnet reps are off for the holiday and will be back tomorrow.  In the meantime, did you try unplugging it and leaving it be for about a minute before plugging it back in?   That has helped me when it doesn't respond to resetting.

  • Acrow407's avatar
    Acrow407
    Freshman
    7 years ago
    Yes, numerous times, I left it unplugged for about an hour once.