Forum Discussion
Modem rebooting every few minutes
Good morning Acrow407,
Thanks for the update. The folks here in the community are on the right track! Since we've ruled out the power supply, we're sending a tech over to replace the radio, check the coax, and replace that if needed.
Your complimentary dispatch is currently scheduled for our earliest available slot: Tuesday, Jun 5, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #112823878 if you need to reschedule. Please let us know how the site visit goes.
A power light blinking red indicates overheating. Normally, I would suggest clearing anything near it to increase air flow, but if it's still doing it even after having been unplugged for an hour it may very well be damaged.
This is almost assuredly something the reps are going to have to help with. As mentioned by maratsade, they're off today because of the holiday, but they'll be back tomorrow. With this said, it can take them a day or two to reply, but they should be able to help you. They're normally on M-F from approximately 8AM to 5PM EST.
