Forum Discussion

Acrow407's avatar
Acrow407
Freshman
7 years ago
Solved

Modem rebooting every few minutes

My modem just keeps restarting over and over. I have tried to reset it, and it comes on then all the lights go out except the power light. Then after a few seconds the power light blinks red then all ...
  • Liz's avatar
    Liz
    7 years ago

    Good morning Acrow407,

     

    Thanks for the update. The folks here in the community are on the right track! Since we've ruled out the power supply, we're sending a tech over to replace the radio, check the coax, and replace that if needed. 

     

    Your complimentary dispatch is currently scheduled for our earliest available slot: Tuesday, Jun 5, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #112823878 if you need to reschedule. Please let us know how the site visit goes.

     

     

Acrow407's avatar
Acrow407
Freshman
7 years ago
Thank you, I hope to hear from them soon.
Liz's avatar
Liz
Moderator
7 years ago

Hi Acrow407,

 

  I see it's your first post here, so welcome to the community! Thanks for reaching out, I pulled up your account to check on your site, and I also can't reach your modem. I've sent you a complimentary replacement, so please expect that this week. You can use the same box to return your old modem. There should be a prepaid shipping label in the outer pouch.

 

Let us know how the new modem works out for you!