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Acrow407's avatar
Acrow407
Freshman
7 years ago
Solved

Modem rebooting every few minutes

My modem just keeps restarting over and over. I have tried to reset it, and it comes on then all the lights go out except the power light. Then after a few seconds the power light blinks red then all ...
Acrow407's avatar
Acrow407
Freshman
7 years ago
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There was no power strip. I tried 2 seperate wall outlets with the same result. There have been a couple storms but I don't remember the power going out or anything, but its possible.
Liz's avatar
Liz
Moderator
7 years ago
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Good morning Acrow407,

 

Thanks for the update. The folks here in the community are on the right track! Since we've ruled out the power supply, we're sending a tech over to replace the radio, check the coax, and replace that if needed. 

 

Your complimentary dispatch is currently scheduled for our earliest available slot: Tuesday, Jun 5, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #112823878 if you need to reschedule. Please let us know how the site visit goes.

 

 

  • Acrow407's avatar
    Acrow407
    Freshman
    7 years ago
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    Thanks for all the help. The radio was shorted out. New one was installed and everything is running good. Thanks again.
  • Liz's avatar
    Liz
    Moderator
    7 years ago
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    Good morning Acrow407,

     

    Thanks for letting us know how the site visit went. Glad to hear the new radio is working out for you! Please don't hesitate to drop by the community again if you have other concerns.

     

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rebooting every few minutes","id":"message:100214","revisionNum":1,"repliesCount":16,"author":{"__ref":"User:user:65507"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:100214"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:100214"},"body@stripHtml({\"truncateLength\":200})":"My modem just keeps restarting over and over. I have tried to reset it, and it comes on then all the lights go out except the power light. Then after a few seconds the power light blinks red then all ...","body@stringLength":"285","rawBody":"My modem just keeps restarting over and over. I have tried to reset it, and it comes on then all the lights go out except the power light. Then after a few seconds the power light blinks red then all the lights go out, then they all come back on for a minute then it all happens again.","kudosSumWeight":0,"postTime":"2018-05-27T21:19:18.707-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:100214_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":11246},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:100214":{"__typename":"Conversation","id":"conversation:100214","solved":true,"topic":{"__ref":"ForumTopicMessage:message:100214"},"lastPostingActivityTime":"2018-06-07T09:36:15.007-04:00","lastPostTime":"2018-06-07T09:36:15.007-04:00","unreadReplyCount":16,"isSubscribed":false},"ModerationData:moderation_data:100214":{"__typename":"ModerationData","id":"moderation_data:100214","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:100214_1":{"__typename":"Revision","id":"revision:100214_1","lastEditTime":"2018-05-27T21:19:18.707-04:00"},"AcceptedSolutionMessage:message:100411":{"__typename":"AcceptedSolutionMessage","id":"message:100411","conversation":{"__ref":"Conversation:conversation:100214"},"author":{"__ref":"User:user:16464"},"revisionNum":1,"uid":100411,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:100399"},"subject":"Re: Modem rebooting every few minutes","moderationData":{"__ref":"ModerationData:moderation_data:100411"},"body":"

Good morning Acrow407,

\n\n

 

\n\n

Thanks for the update. The folks here in the community are on the right track! Since we've ruled out the power supply, we're sending a tech over to replace the radio, check the coax, and replace that if needed. 

\n\n

 

\n\n

Your complimentary dispatch is currently scheduled for our earliest available slot: Tuesday, Jun 5, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #112823878 if you need to reschedule. Please let us know how the site visit goes.

\n\n

 

\n\n

 

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2018-06-01T11:49:53.940-04:00","lastPublishTime":"2018-06-01T11:49:53.940-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":14249},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:100214/message:100411","readOnly":true,"editFrozen":false,"body@stringLength":"579","rawBody":"

Good morning Acrow407,

\n\n

 

\n\n

Thanks for the update. The folks here in the community are on the right track! Since we've ruled out the power supply, we're sending a tech over to replace the radio, check the coax, and replace that if needed. 

\n\n

 

\n\n

Your complimentary dispatch is currently scheduled for our earliest available slot: Tuesday, Jun 5, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #112823878 if you need to reschedule. Please let us know how the site visit goes.

\n\n

 

\n\n

 

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The radio was shorted out. New one was installed and everything is running good. Thanks again.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"119","kudosSumWeight":2,"postTime":"2018-06-06T23:30:53.580-04:00","lastPublishTime":"2018-06-06T23:30:53.580-04:00","metrics":{"__typename":"MessageMetrics","views":9995},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:100214/message:100558","repliesCount":1,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"119","rawBody":"Thanks for all the help. The radio was shorted out. New one was installed and everything is running good. Thanks again.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:100558_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:100562":{"__typename":"ModerationData","id":"moderation_data:100562","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:100562":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:100562","revisionNum":1,"uid":100562,"depth":11,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:100558"},"conversation":{"__ref":"Conversation:conversation:100214"},"subject":"Re: Modem rebooting every few minutes","moderationData":{"__ref":"ModerationData:moderation_data:100562"},"body":"

Good morning Acrow407,

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Thanks for letting us know how the site visit went. Glad to hear the new radio is working out for you! Please don't hesitate to drop by the community again if you have other concerns.

\n\n

 

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Good morning Acrow407,

\n\n

 

\n\n

Thanks for letting us know how the site visit went. Glad to hear the new radio is working out for you! Please don't hesitate to drop by the community again if you have other concerns.

\n\n

 

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