Forum Discussion

MunkMan's avatar
MunkMan
Freshman
5 years ago

Modem suddenly starts taking 1 hour to aquire an internet connection in A.M. only. Why?

Up until 3 days ago, I could aquire an internet connection (lit "system" light) in under 2 minutes. As of 3 days ago, it took me 20 minutes to aquire an internet connection. As of yesterday, and agai...
modem
  • MunkMan's avatar
    MunkMan
    5 years ago

    Tech arrived on time Friday afternoon. He stated that the "signal strength" was 81 at the time of his arrival. He aligned the dish and obtained a signal strength of 111.

    Today, Saturday morning, I was able to obtain internet in approximately 1 minute so it would appear that the problem was solved by dish realignment.

    I still do not understand how I was able to obtain an internet connection during the afternoons but not in the mornings; however, the immediate problem has been solved and that is all that matters at this time.

    Thanks again, Liz, for your assistance.

MunkMan's avatar
MunkMan
Freshman

 Coax firmly attached.

 There is a large tree near the line of sight from the dish but that tree has been there long before the dish was installed last September. Also, why would I be able to rapidly obtain a signal in the afternoon and not in the morning? That's most curious.

 I can shut down the modem later and try again this afternoon and then respond to this message if I still can rapidly obtain an internet signal if that would be of any help. Do you want me to try that?

 

Liz's avatar
Liz
Moderator
5 years ago

Thanks for checking! There's no need, I'm going to dispatch a complimentary tech to your site to address your concerns. The soonest I can get someone there is this Friday. Do you prefer a morning or afternoon appointment?

 

-Liz

  • MunkMan's avatar
    MunkMan
    Freshman
    5 years ago

    An afternoon appointment works best for me this week. Thanks, Liz.

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Thanks for letting me know!

       

      Your dispatch is currently scheduled for Friday, Jun 12, 2020 between 02:00 PM-05:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. I hope the visit goes well!

       

      -Liz

      • MunkMan's avatar
        MunkMan
        Freshman
        5 years ago

         Just an FYI prior to my Friday afternoon tech visit. I turned on the modem at 1354 this afternoon, Tuesday, 6/9/2020, and had an internet connection in 60 seconds.