Forum Discussion
Moving but want to keep my current internet service
I moving down the street and want to take my current internet with me. Is there a fee or is there no charge for moving my internet service?
sharleen and maratsade,
Thank you for your patience! I was able to get clarification on the concerns that you have raised.
- When you move with your Gen5 service, there is a 12-month commitment with no additional $299 fee.
- When you move with Gen4 service, you are required to upgrade to Gen5 and begin a new 24-month commitment.
I hope this clarifies the issue. We’ll make sure the online information is updated accordingly.
-Jay
According to Hughesnet's legal site ( https://legal.hughesnet.com/RelocationProgram.cfm), there are two options for relocating the service: one is free but requires a new 12-month commitment that begins on the date the service is installed at the new place, and the other one costs $299 and does not require a new commitment.
Edit: According to the information on the main site (see https://www.hughesnet.com/moving) if you move, a new 2 year commitment starts.
I hope a Hughesnet mod clarifies this.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
sharleen and maratsade,
I want to let you two know what I am working to get clarification on this issue. Thank you for bringing this to our attention!
-Jay
I am having the same circumstances and this seems to be an issue that many customers are having -- also dissatisfied with the quality of service on top of that. this seems abusive and compulsive. I just called the customer service and they hung up on me.
