Forum Discussion

sharleen's avatar
sharleen
Freshman
6 years ago

Moving but want to keep my current internet service

I moving down the street and want to take my current internet with me. Is there a fee or is there no charge for moving my internet service?
Relocation
  • Jay's avatar
    Jay
    6 years ago

    sharleen and maratsade,

     

    Thank you for your patience! I was able to get clarification on the concerns that you have raised. 
     

    • When you move with your Gen5 service, there is a 12-month commitment with no additional $299 fee.
    • When you move with Gen4 service, you are required to upgrade to Gen5 and begin a new 24-month commitment.


    I hope this clarifies the issue. We’ll make sure the online information is updated accordingly.

    -Jay

Jay's avatar
Jay
Moderator

sharleen and maratsade, 

 

I want to let you two know what I am working to get clarification on this issue. Thank you for bringing this to our attention!

 

-Jay

Jay's avatar
Jay
Moderator
6 years ago

sharleen and maratsade,

 

Thank you for your patience! I was able to get clarification on the concerns that you have raised. 
 

  • When you move with your Gen5 service, there is a 12-month commitment with no additional $299 fee.
  • When you move with Gen4 service, you are required to upgrade to Gen5 and begin a new 24-month commitment.


I hope this clarifies the issue. We’ll make sure the online information is updated accordingly.

-Jay

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 years ago

    Thanks, Jay!  Question: is there a case in which there would be a $299 fee in relation to moving the service? 

     

    Jay wrote:

    sharleen and maratsade,

     

    Thank you for your patience! I was able to get clarification on the concerns that you have raised. 
     

    • When you move with your Gen5 service, there is a 12-month commitment with no additional $299 fee.
    • When you move with Gen4 service, you are required to upgrade to Gen5 and begin a new 24-month commitment.


    I hope this clarifies the issue. We’ll make sure the online information is updated accordingly.

    -Jay

     

    • Jay's avatar
      Jay
      Moderator
      6 years ago

      maratsade,

      The $299 fee is applied if you do not agree to a new commitment.

       

      -Jay

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        6 years ago

        Thanks for the info, Jay!