Forum Discussion

TFH721's avatar
TFH721
Freshman
3 years ago
Solved

My modem has no system receiver transmit lights.

I made a phone call the other day but I wasn’t home to help the tech get through the steps. But I’ve tried everything from rebooting and  checking all the connections. No change. I can’t get through ...
Performance
  • Liz's avatar
    Liz
    3 years ago

    Good morning Todd,

     

    Thank you for this update. I'm sending a complimentary tech to get you back online. Your dispatch is currently scheduled for our earliest available slot: Friday, Apr 15, 2022 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

     

    Thanks,

    Liz

  • TFH721's avatar
    TFH721
    3 years ago

    Hi Liz. 

    Charles came over and found underground wire was damaged. That fixed the problem. Thank you for your help. Charles was outstanding tech. I appreciate everyone’s insight. I’ll be mailing the modem back asap.

     

    Todd

maratsade's avatar
maratsade
Distinguished Professor IV
3 years ago

The phone agents are available 24/7, so you may want to try calling very early  in the morning. The reps on this site won't be back until Monday, and they may not be able to reply right away.  I suggest that while you wait for a reply you try the toll free number again, so the reps can check your modem remotely to determine what's going on and what the next steps will be.  If you don't want to call, then you will need to wait until next week for a reply here. 

TFH721's avatar
TFH721
Freshman
3 years ago

I tried it said 45 minute wait. I engaged someone in chat but got disconnected. Thanks for the heads up on everything.