Forum Discussion

TFH721's avatar
TFH721
Freshman
3 years ago

My modem has no system receiver transmit lights.

I made a phone call the other day but I wasn’t home to help the tech get through the steps. But I’ve tried everything from rebooting and  checking all the connections. No change. I can’t get through ...
Performance
  • Liz's avatar
    Liz
    3 years ago

    Good morning Todd,

     

    Thank you for this update. I'm sending a complimentary tech to get you back online. Your dispatch is currently scheduled for our earliest available slot: Friday, Apr 15, 2022 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

     

    Thanks,

    Liz

  • TFH721's avatar
    TFH721
    3 years ago

    Hi Liz. 

    Charles came over and found underground wire was damaged. That fixed the problem. Thank you for your help. Charles was outstanding tech. I appreciate everyone’s insight. I’ll be mailing the modem back asap.

     

    Todd

maratsade's avatar
maratsade
Distinguished Professor IV

The phone agents are available 24/7, so you may want to try calling very early  in the morning. The reps on this site won't be back until Monday, and they may not be able to reply right away.  I suggest that while you wait for a reply you try the toll free number again, so the reps can check your modem remotely to determine what's going on and what the next steps will be.  If you don't want to call, then you will need to wait until next week for a reply here. 

TFH721's avatar
TFH721
Freshman
3 years ago

I tried it said 45 minute wait. I engaged someone in chat but got disconnected. Thanks for the heads up on everything. 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    3 years ago

    Darn. Maybe you can try early Sunday. I'd try early in the morning, between 7 and 9 am.  It stinks that you may have to wait longer to hear from someone here, but I hope Liz , Remy or Damian will reply on Monday.  

    • TFH721's avatar
      TFH721
      Freshman
      3 years ago

      I wasn’t up that early today. I’ve waited. What’s another day. Probably going to have to have someone come out. Maybe the modem or dish could have been moved. Been windy here.🤷🏻‍♂️

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        3 years ago

        They'll probably send you a replacement modem first. In any case, they'll decide next steps. Good luck!