Forum Discussion

TFH721's avatar
TFH721
Freshman
3 years ago

My modem has no system receiver transmit lights.

I made a phone call the other day but I wasn’t home to help the tech get through the steps. But I’ve tried everything from rebooting and  checking all the connections. No change. I can’t get through ...
Performance
  • Liz's avatar
    Liz
    3 years ago

    Good morning Todd,

     

    Thank you for this update. I'm sending a complimentary tech to get you back online. Your dispatch is currently scheduled for our earliest available slot: Friday, Apr 15, 2022 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

     

    Thanks,

    Liz

  • TFH721's avatar
    TFH721
    3 years ago

    Hi Liz. 

    Charles came over and found underground wire was damaged. That fixed the problem. Thank you for your help. Charles was outstanding tech. I appreciate everyone’s insight. I’ll be mailing the modem back asap.

     

    Todd

TFH721's avatar
TFH721
Freshman

I tried it said 45 minute wait. I engaged someone in chat but got disconnected. Thanks for the heads up on everything. 

maratsade's avatar
maratsade
Distinguished Professor IV
3 years ago

Darn. Maybe you can try early Sunday. I'd try early in the morning, between 7 and 9 am.  It stinks that you may have to wait longer to hear from someone here, but I hope Liz , Remy or Damian will reply on Monday.  

  • TFH721's avatar
    TFH721
    Freshman
    3 years ago

    I wasn’t up that early today. I’ve waited. What’s another day. Probably going to have to have someone come out. Maybe the modem or dish could have been moved. Been windy here.🤷🏻‍♂️

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      3 years ago

      They'll probably send you a replacement modem first. In any case, they'll decide next steps. Good luck!