Forum Discussion

TFH721's avatar
TFH721
Freshman
3 years ago

My modem has no system receiver transmit lights.

I made a phone call the other day but I wasn’t home to help the tech get through the steps. But I’ve tried everything from rebooting and  checking all the connections. No change. I can’t get through ...
Performance
  • Liz's avatar
    Liz
    3 years ago

    Good morning Todd,

     

    Thank you for this update. I'm sending a complimentary tech to get you back online. Your dispatch is currently scheduled for our earliest available slot: Friday, Apr 15, 2022 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

     

    Thanks,

    Liz

  • TFH721's avatar
    TFH721
    3 years ago

    Hi Liz. 

    Charles came over and found underground wire was damaged. That fixed the problem. Thank you for your help. Charles was outstanding tech. I appreciate everyone’s insight. I’ll be mailing the modem back asap.

     

    Todd

GabeU's avatar
GabeU
Distinguished Professor IV
3 years ago

TFH721 

 

Are you able to bring up this modem page?  It's preferable to try with a device that's connected via LAN cable, but you can try via WiFi too.  

 

If you can, what do you see listed for a State Code in the System Summary box near the top of the page?  This State Code can help to point to the cause of the problem, and may help the reps here to determine the next step if they're not able to establish a remote connection to the modem.