Forum Discussion

Freshman

3 years ago

Solved

My modem/router fell off our kitchen counter and broke….

My router/modem fell off of our kitchen counter and broke. It no longer lights up or connects to the internet. How do I go about ordering a new one? Heather

Remy

Moderator

3 years ago

PHadsock,

Thanks for reaching out! We're sorry to hear your modem broke and isn't functioning. Normally, to order a new modem, we recommend reaching out to us here in the Community, or call our support team as Gabe stated above! For this situation, however, I will go ahead and send an replacement modem free of charge as a one-time courtesy! Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch.

Thanks,

Remy

PHadsock45

Freshman

3 years ago

Thank You so very much! I deeply appreciate it! 🙂

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modem/router fell off our kitchen counter and broke….","id":"message:139682","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:135685"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:139682"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:139682"},"body@stripHtml({\"truncateLength\":200})":" My router/modem fell off of our kitchen counter and broke. It no longer lights up or connects to the internet. How do I go about ordering a new one? Heather ","body@stringLength":"201","rawBody":"

My router/modem fell off of our kitchen counter and broke. It no longer lights up or connects to the internet.

How do I go about ordering a new one?

Heather

","kudosSumWeight":0,"postTime":"2023-03-15T15:14:02.990-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:139682_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3461},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:139682":{"__typename":"Conversation","id":"conversation:139682","solved":true,"topic":{"__ref":"ForumTopicMessage:message:139682"},"lastPostingActivityTime":"2023-03-23T18:59:32.034-04:00","lastPostTime":"2023-03-23T18:59:32.034-04:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:139682":{"__typename":"ModerationData","id":"moderation_data:139682","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:139682_1":{"__typename":"Revision","id":"revision:139682_1","lastEditTime":"2023-03-15T15:14:02.990-04:00"},"ForumReplyMessage:message:139706":{"__typename":"ForumReplyMessage","id":"message:139706","conversation":{"__ref":"Conversation:conversation:139682"},"author":{"__ref":"User:user:135685"},"revisionNum":1,"uid":139706,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: My modem/router fell off our kitchen counter and broke….","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:139706"},"parent":{"__ref":"AcceptedSolutionMessage:message:139684"},"body":"

Thank You so very much! I deeply appreciate it! 🙂

","body@stringLength":"128","rawBody":"

Thank You so very much! I deeply appreciate it! 🙂

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PHadsock,

Thanks,

Remy

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PHadsock,

Thanks,

Remy

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