Forum Discussion
New Gen 5 owner in Northern California (slow as molasses)
- 7 years ago
My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
Hopefully Liz or Amanda can get you situated, just for reference, try to use only the 25MB package for testing download speeds on Gen5 service, however I do agree, you do have a valid speed issue, hopefully engineering will also accept the smaller test files since your 25MB tests also show considerable slowdown.
For reference, you can view the test instructions at http://customer.kb.hughesnet.com/Pages/7001.aspx
- MarkJFine8 years agoProfessor
Outroute 7? Isn't that usually the 'backup' outroute on many beams?
- macsociety8 years agoAdvanced Tutor
The gal at Hughes had me run multiple Combined tests that did smaller than 25 but you will also see I ran those also as I remember seeing elsewhere it is good to run 25MB. Reason I did not always is the speed became so slow, downloading 25MB would not finish (lol). So I had to run a smaller one just to get an idea of speed. Which was bad. grin. TJ
- macsociety8 years agoAdvanced Tutor
I also ran the tests at the myhughesnet.com site which were also low low... 2Mbps for the two she had me do.
So I ran all sorts of tests that she asked me to do.
TJ
- Liz8 years agoModerator
Hi macsociety,
Thanks for posting and welcome to the community! There are some speed test results in there we can use, I can escalate your case to engineering. I'll post back once I have any news to share or instructions.
Your patience and understanding are much appreciated.
Related Content
- 4 years ago