Forum Discussion
New Gen 5 owner in Northern California (slow as molasses)
Hopefully Liz or Amanda can get you situated, just for reference, try to use only the 25MB package for testing download speeds on Gen5 service, however I do agree, you do have a valid speed issue, hopefully engineering will also accept the smaller test files since your 25MB tests also show considerable slowdown.
For reference, you can view the test instructions at http://customer.kb.hughesnet.com/Pages/7001.aspx
Outroute 7? Isn't that usually the 'backup' outroute on many beams?
The gal at Hughes had me run multiple Combined tests that did smaller than 25 but you will also see I ran those also as I remember seeing elsewhere it is good to run 25MB. Reason I did not always is the speed became so slow, downloading 25MB would not finish (lol). So I had to run a smaller one just to get an idea of speed. Which was bad. grin. TJ
I also ran the tests at the myhughesnet.com site which were also low low... 2Mbps for the two she had me do.
So I ran all sorts of tests that she asked me to do.
TJ
Hi macsociety,
Thanks for posting and welcome to the community! There are some speed test results in there we can use, I can escalate your case to engineering. I'll post back once I have any news to share or instructions.
Your patience and understanding are much appreciated.
