Forum Discussion
New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
Hi folks,
Engineering constantly makes network adjustments to ensure good network performance for our 1+ million subscriber base, I don't know of any single change that may have caused slower than plan speed performance during specific periods. Many factors can affect speed, both on the HughesNet and home network sides. While our engineers are focusing on addressing beam 55 tomorrow, it's too early to say how things will fare in the future. However, we have been getting more regular updates from engineering on their efforts to address the recent concerns for our Gen 5 subscribers.
We'll keep you updated as we get news available to share.
Your patience and understanding are much appreciated.
Thanks Liz :) You're the Best !
