Forum Discussion
New Gen 5 owner in Northern California (slow as molasses)
My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
I appear to be in the same boat. I previously had Mediacom and had exceptional speeds both download and upload. Their problem was that they just kept losing service so I had no internet. I enlisted with HughesNet Gen5 and had had horrible upload times, many in the 1-300 K range. Talk about slow. Their general support was a joke. Hard to understand, could not relate to my problem, hung up on me several times, had to 'insist' on talking to a manager supervisor several times before they would transfer me. I finally called the home office and got an agent who would at least listen to me. They sent an agent and redirected my antenna to a different satellite which improved my upload response to avg about 1.5G. Not the best but better than the .7K I was getting.
I was asked to take a survey, which I did, but the allowed responses to some questions were not applicable to what I experienced as to reflect what I wanted to expose. A waste of time
I hope you have a better ending result as I still have problems and apparently not much recourse with Hughesnet
