Forum Discussion

macsociety's avatar
macsociety
Advanced Tutor
8 years ago

New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills.  Service installed yesterday.  Slow very slow speeds.  Called tech support at Hughes today and they said they will esca...
california
Gen5
Performance
slow
  • macsociety's avatar
    macsociety
    7 years ago

    My repoint to ES17 is done.  Promising for sure.

     

    As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

     

    Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

     

    What appears to have suffered in the switch back to ES17 is uploads so far.  I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps.  I can live with that.  ;-)  

     

    So... so far so good.  Thanks Hughes for getting things back on track.  

     

    https://testmy.net/quickstats/macsociety

     

    TJ

ghacker's avatar
ghacker
New Member
8 years ago

I appear to be in the same boat.  I previously had Mediacom and had exceptional speeds both download and upload.  Their problem was that they just kept losing service so I had no internet.  I enlisted with HughesNet Gen5 and had had horrible upload times, many in the 1-300 K range. Talk about slow.  Their general support was a joke.  Hard to understand, could not relate to my problem, hung up on me several times, had to 'insist' on talking to a manager supervisor several times before they would transfer me.  I finally called the home office and got an agent who would at least listen to me.  They sent an agent and redirected my antenna to a different satellite which improved my upload response to avg about 1.5G.  Not the best but better than the .7K I was getting.  

I was asked to take a survey, which I did, but the allowed responses to some questions were not applicable to what I experienced as to reflect what I wanted to expose.  A waste of time

I hope you have a better ending result as I still have problems and apparently not much recourse with Hughesnet

  • macsociety's avatar
    macsociety
    Advanced Tutor
    8 years ago

    Reboot of my modem again and speeds improved to better FAP speeds during the day like I had had.  As of 12PM now getting about 1.25Mbps down.... with a nice 2Mbps up.  

     

    Odd as heck how it bounces around like that.  I had noticed I was on gatewat 102... now 104.  Maybe that is a partial reason after the reboot.

     

    TJ

    • Liz's avatar
      Liz
      Moderator
      8 years ago

      Hi TJ,

       

      Thanks for this update. Haven't gotten any useful updates lately but once we do, I'll let you know.

       

      Your patience and understanding are much appreciated.

       

      • macsociety's avatar
        macsociety
        Advanced Tutor
        8 years ago

        Speed is dead again.  Only 5:30 pst and down to 500k down and 175k up now.  By 7PM the system will be unusable.   Not having internet after 6PM is not fun.  I get no work done and it all piles up next day.  ;-(

        TJ