Forum Discussion

mmollinet's avatar
mmollinet
Sophomore
8 years ago

New Gen5 WiFi doesn't work reliably

I recently upgraded to the Gen5 system.  I was excited that they now included a WiFi router.  Everything seemed to work just fine when I first set it up.  Both the 2.4 and 5 GHz seemed to work just f...
  • Liz's avatar
    Liz
    8 years ago

    Good morning mmollinet,

     

    Our engineers have recently rolled out the update to one gateway for observations before determining whether to deploy to all gateways. We will be checking in with the engineers daily next week for an ETA for the nationwide update release and let you know as soon as we have news to share.

     

    Your patience and understanding are much appreciated.

     

     

maratsade's avatar
maratsade
Distinguished Professor IV
8 years ago

Not a HN support person (this is a community site, so 99% of people posting here are customers), but I just wanted to say that I have actually fewer problems with Apple products than with Windows products.  Everything always seems to just work with Apple. With Windows, not so much. In any case, I think your issue is likely a problem somewhere in your network. There are very knowledgeable people posting here, and I'm sure someone will come to the rescue and help you troubleshoot.  Hughes people won't be here until Monday.