Forum Discussion

mmollinet's avatar
mmollinet
Sophomore
8 years ago

New Gen5 WiFi doesn't work reliably

I recently upgraded to the Gen5 system.  I was excited that they now included a WiFi router.  Everything seemed to work just fine when I first set it up.  Both the 2.4 and 5 GHz seemed to work just f...
  • Liz's avatar
    Liz
    8 years ago

    Good morning mmollinet,

     

    Our engineers have recently rolled out the update to one gateway for observations before determining whether to deploy to all gateways. We will be checking in with the engineers daily next week for an ETA for the nationwide update release and let you know as soon as we have news to share.

     

    Your patience and understanding are much appreciated.

     

     

ctdodd's avatar
ctdodd
Spectator
8 years ago

I have the same problem, but even when I use a 3rd party router.  My signal strength shows to be excellent, but I have no internet connectivity.  If there is a fix in the plans, I hope it happens soon and would appreciate an update.  I work from home and my husband has to conduct some of his work from home and this causes a severely negative impact on our work abilities.  I was happier with the 4 Gen. 

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago
    ctdodd wrote:

    I have the same problem, but even when I use a 3rd party router.  My signal strength shows to be excellent, but I have no internet connectivity.  If there is a fix in the plans, I hope it happens soon and would appreciate an update.  I work from home and my husband has to conduct some of his work from home and this causes a severely negative impact on our work abilities.  I was happier with the 4 Gen. 

    It sounds like your issue is, at least in part, different from the issue in this thread if it is doing the same on your third party router.  You should start your own thread to receive help with the issue you are experiencing.