Forum Discussion

mmollinet's avatar
mmollinet
Sophomore
8 years ago

New Gen5 WiFi doesn't work reliably

I recently upgraded to the Gen5 system.  I was excited that they now included a WiFi router.  Everything seemed to work just fine when I first set it up.  Both the 2.4 and 5 GHz seemed to work just f...
  • Liz's avatar
    Liz
    8 years ago

    Good morning mmollinet,

     

    Our engineers have recently rolled out the update to one gateway for observations before determining whether to deploy to all gateways. We will be checking in with the engineers daily next week for an ETA for the nationwide update release and let you know as soon as we have news to share.

     

    Your patience and understanding are much appreciated.

     

     

mweasner's avatar
mweasner
Sophomore

I am also seeing the 5G Wi-Fi network dropouts frequently with the newly installed Gen5 modem (less than one week old).  Tonight I am also seeing a frequent disappearing act by the modem.  Modem disappears from Ethernet, Usage Meter goes gray, all network connected devices Ethernet and Wi-Fi lose LAN and WAN connectivity for a minute or so.  Then the modem magically reappears, along with connectivity.  Gateway ID 16, Beam ID 87, Outroute ID 6.

C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor
8 years ago

mweasner

You might want to create a new topic for your specific issues.