new modem HT2000w

I don't know....There's an installation guide onllne but it's 103 pages long, so I'm not sure if that's the one.  Maybe someone will know: GabeU, MarkJFine, Liz 

EDIT: and now Gabe linked to the correct installation guide. Cool!

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DEBPOSTON wrote:

One thing is was also saying was the modem had to be activated by the installer.

If you're referring to the original modem from your installation, this is normal.  It's a different process to install a modem for the first time than it is when a modem is being replaced.  The tech has to do it the first time.   

For the replacement modem, it's automatic.  Basically, connecting the new modem and waiting an hour for it to activate, during which time accessing the internet won't be possible.  Then, after that hour, check to to make sure everything is okay by using a device to go online.

However, that you waited for four hours and it still wasn't activated indicates an issue.

Edit:  For reference, the HT2000W replacement guide is here. 

I looked at it and I think that if for the technician to do all that.  I just want to replace my old modem to the new one. 

I have tried it several times and followed all the instructions but still won't work.  I'll keep trying. 

Im not sure but maybe the new modem is bad????

Deb, Gabe posted the 12-page guide for replacing the modem, and it's the one the subscriber needs to use. Doesn't look difficult. 

DEBPOSTON wrote:

I looked at it and I think that if for the technician to do all that.  I just want to replace my old modem to the new one. 

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Oh, well, that's different.  Maybe the reps here will have an answer for you. EDIT: it looks like all you do is connect the new modem, power it on, and wait an hour for it to activate itself. 

DEBPOSTON wrote:

I have tried it several times and followed all the instructions but still won't work.  I'll keep trying. 

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That is what i went by and nothing ever happen as far all the lights coming on.  Just the power light, wifi light and lan light.  It was after several tries to replace according to the instructions.  It was after several tries was when i went the the "Install link" on the browser.

I hope the mods will have an answer for you. 

DEBPOSTON wrote:

That is what i went by and nothing ever happen as far all the lights coming on.  Just the power light, wifi light and lan light.  It was after several tries to replace according to the instructions.  It was after several tries was when i went the the "Install link" on the browser.

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Thank you,  I hope so.  I really miss my Hughes Net at home.

Hello, 

Thank you for reaching out here in the community! After taking a look at your account, I see that we had a new modem shipped to you on Sunday. Have you received this modem?

-Jay

Edited by maratsade because N/A. 

The original post is referencing the modem we sent on the 24th. We sent another on the 29th (Sunday), so I want to check to see if the newest modem didn't work either.

-Jay

Last night I once again followed all the instructions and let the new modem on all night.  I still only has the 3 lights on.  (power light, wifi light and lan light).  I'm at now and have left the new modem on for the day.  I am attaching a picture of the Hughes Net home page as of 8:00am this morning. Thank you for anything that you can help me with.

yes, but i will not set up.  Please further down in the thread.

Jay: I have not yet received the 2nd new modem.  When I get it I will try to get that one set up.

Let us know if the new modem does not work and if it does not work for you, we will have a tech come out to resolve the issue for you.

-Jay

~Jay:  I sure will and thank you.

I received a voice modem instead of the HT2000w.  I'm still without internet and using my mobile data which is costing me a small fortune. Please advise.

DEBPOSTON 

The reps won't be back on until tomorrow.  They should reply about the modem situation then.  

Thank you so much. 

DEBOSTON, 

I will have a tech come out tomorrow to get you up and running.
 

Your Dispatch is currently scheduled for Thursday, Apr 2, 2020 between 11:00 AM and 3:00 PM.

-Jay

Jay, I work 15 hours a day at our Tax Preperation office 6 days a week until April 15, 2020.  Can you make the appt for April 16 in the afternoon?  Thank you so much.

DEBPOSTON,

Is there anyone who may be able to meet the tech there or are you able to take a few hours to complete the repair? I do not want you to have to wait two weeks to get back up and running.

-Jay