Forum Discussion

Helene's avatar
Helene
New Poster
1 hour ago

Wifi connection keeps dropping

After nine years of trouble-free Hughesnet service, we upgraded four days ago so that we could receive "Elite" service. It's been nothing but trouble since then. Wifi goes out repeatedly during the day. I've spent hours on the phone every day since the installation with Hughesnet agents who talk me through various different steps to regain a connection. Each time, the wifi connection lasts for a little while before dropping again. I am beyond frustrated with the lack of a lasting solution to this terribly unreliable service. Is there anything I can do besides switching to Starlink?

Performance

2 Replies

  • Remy's avatar
    Remy
    Moderator
    1 hour ago

    Helene,

     

    Thanks for reaching out! I see this is your first post. Welcome to the Community! We'd love to help out further, but I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.

     

    https://community.hughesnet.com/users/Remy/102584

     

    Thanks, 

    Remy