Forum Discussion
Wifi connection keeps dropping
After nine years of trouble-free Hughesnet service, we upgraded four days ago so that we could receive "Elite" service. It's been nothing but trouble since then. Wifi goes out repeatedly during the day. I've spent hours on the phone every day since the installation with Hughesnet agents who talk me through various different steps to regain a connection. Each time, the wifi connection lasts for a little while before dropping again. I am beyond frustrated with the lack of a lasting solution to this terribly unreliable service. Is there anything I can do besides switching to Starlink?
5 Replies
Helene,
Thanks for reaching out! I see this is your first post. Welcome to the Community! We'd love to help out further, but I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.
https://community.hughesnet.com/users/Remy/102584
Thanks,
Remy
Private message sent, thanks
Posting this publicly in case Remy is off today. In the week since receiving a replacement modem, the situation has not substantially improved - the signal just now came back after a half-hour off, and this follows a pattern of outages we have been having since we upgraded to Elite service, which entailed an investment of five hundred dollars for the new equipment. Please help us and get this fixed!
Helene,
After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. The technician will reach out directly to you to schedule and confirm the visit. Please let us know how the site visit goes!
Thanks,
Remy
Thank you, will do!
