Forum Discussion
New User with very slow speeds
Just thought I'd chime in here with an update. The technician came by yesterday as promised and he aligned my dish with a different satellite. I had been on Echostar 17 and now I'm on Echostar 19. I'm not sure why that would make a difference but it did. My speeds have vastly improved. In fact, I once saw 40+ mbps today when the sky was clear. So everything is looking good. Many thanks to Liz for addressing my problem. It is much appreciated.
In order for the reps to help they'll need a few more tests to be run, but run in the same way that you did with the first (LAN connected and using the 25MB size). If you haven't already, please make sure to disable the WiFi while you're running the tests. If you don't know how to do so, please see "How do I manage my built in WiFi?' in this PDF. This will ensure that nothing can be sapping any bandwidth via WiFi while you're running the tests. It would probably help to get an upload test in, too, but use the 4MB size for the upload test. The reps are on M-F from approximately 8AM to 5PM EST, though it can take them a day or two to reply.
With that said, that's a terrible speed in that test. I'm sure the reps will be able to help you.
Edit: I forgot to mention, please be sure to leave your modem plugged in so that the reps can run remote diagnostics on your HughesNet equipment if they deem it necessary.
Ok, thanks for the info. Here are a couple more tests.
https://testmy.net/db/SNXher9xI
https://testmy.net/db/85jCPTItU
https://testmy.net/db/iBUDdltfO
https://testmy.net/db/UT3suaKwp
The first test in my OP did not have the WiFi disabled. These tests do. There seems to be a slight bit of improvement but clearly not what it should be. Thanks for your help.
You're welcome. No, the speed is definitely not what it should be.
They can see those, and any of your future test results, on your results page, which is through this link... https://testmy.net/quickstats/Yancey1
Good morning Yancey1,
I see it's your first post here, so welcome to the community! After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Thursday, May 31, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #112738208 if you need to reschedule.
Please let us know how the site visit goes.
Liz,
Thanks so much for your quick reply. That will be perfect. I look forward to having this resolved. I will let you know how it goes.
