Forum Discussion

Yancey1's avatar
Yancey1
Freshman
7 years ago

New User with very slow speeds

I'm about 3 weeks now with HN and I'm now experincing very slow speeds. This looks like the right place to go for some help. After my initial setup, I was very pleased, even getting 25+ mbps at times...
Performance
  • Yancey1's avatar
    Yancey1
    7 years ago

    Just thought I'd chime in here with an update. The technician came by yesterday as promised and he aligned my dish with a different satellite. I had been on Echostar 17 and now I'm on Echostar 19. I'm not sure why that would make a difference but it did. My speeds have vastly improved. In fact, I once saw 40+ mbps today when the sky was clear. So everything is looking good. Many thanks to Liz for addressing my problem. It is much appreciated.

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

Yancey1

 

You're welcome.  No, the speed is definitely not what it should be.  

 

They can see those, and any of your future test results, on your results page, which is through this link... https://testmy.net/quickstats/Yancey1