Forum Discussion

stephc's avatar
stephc
Freshman
2 years ago

no connection, 502 bad gateway

My internet is not working.  I try running the download and speed tests and I get a 502 bad gateway error.  Also, only half the lights on the modem are on.  Please help.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    2 years ago

    Have you tried turning off the modem, waiting a few minutes, and then restarting it? 

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      2 years ago

      You may want to call the customer service number (866-347-3292). They're on 24/7.  The alternative is to wait until next week, when the HughesNet reps are on this site. 

    • Remy's avatar
      Remy
      Moderator
      2 years ago

      stephc,

       

      Thank you for reaching out! We appreciate your patience, as our offices are closed during the weekends. I see you called in, and our tech support team was able to get you a technician order. That's great! Please let us know how the visit goes and whether or not the issues have been resolved! 

       

      Thanks,

      Remy