Forum Discussion

New Poster

5 years ago

Solved

No connection!!

Hello, i currently have no connection at all to the internet. My modem is blinking. I have tried to do a reset and to also unplug, waited, and plugged back in. Wondering if it is my modem or outage??

no connection

Performance

Kellyc4kes

New Poster

5 years ago

Im using my phone data

Liz

Moderator

5 years ago

Good morning Kellyc4kes,

Welcome to the community and thank you for posting. I pulled up your account and I 'm glad to see we've already scheduled a tech visit for you this Friday. If you still have any other concerns after the visit, please don't hesitate to contact us again.

Thanks,

Liz

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My modem is blinking. I have tried to do a reset and to also unplug, waited, and plugged back in. Wondering if it is my modem or outage??","body@stringLength":"199","rawBody":"Hello, i currently have no connection at all to the internet. My modem is blinking. I have tried to do a reset and to also unplug, waited, and plugged back in. Wondering if it is my modem or outage??","kudosSumWeight":0,"postTime":"2020-03-29T04:18:08.218-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:no connection","text":"no connection","time":"2018-01-12T20:04:00.116-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:121626_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4103},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:121626":{"__typename":"Conversation","id":"conversation:121626","solved":true,"topic":{"__ref":"ForumTopicMessage:message:121626"},"lastPostingActivityTime":"2020-04-07T10:57:35.200-04:00","lastPostTime":"2020-04-07T10:57:35.200-04:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:121626":{"__typename":"ModerationData","id":"moderation_data:121626","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:121626_1":{"__typename":"Revision","id":"revision:121626_1","lastEditTime":"2020-03-29T04:18:08.218-04:00"},"ForumReplyMessage:message:121690":{"__typename":"ForumReplyMessage","id":"message:121690","conversation":{"__ref":"Conversation:conversation:121626"},"author":{"__ref":"User:user:16464"},"revisionNum":2,"uid":121690,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: No connection!!","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:121690"},"parent":{"__ref":"ForumReplyMessage:message:121636"},"body":"

Good morning Kellyc4kes,

Thanks,

Liz

","body@stringLength":"371","rawBody":"

Good morning Kellyc4kes,

Thanks,

Liz

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Good morning Kellyc4kes,

\n\n

Just following up on your site. I see the site visit was successful in getting you back online! If you have any other concerns, feel free to drop by the community again.

\n\n

Thanks,

\n\n

Liz

\n\n

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2020-04-07T10:57:35.200-04:00","lastPublishTime":"2020-04-07T10:57:35.200-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":3934},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:121626/message:122472","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"287","rawBody":"

Good morning Kellyc4kes,

\n\n

Just following up on your site. I see the site visit was successful in getting you back online! If you have any other concerns, feel free to drop by the community again.

\n\n

Thanks,

\n\n

Liz

\n\n

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